Frequently Asked Questions
Most Faqs
How quickly can you deliver equipment after booking?
Most deliveries within Nairobi, Kiambu, and surrounding regions are completed within 24 hours. Urgent requests are treated with priority depending on availability.
Do you assist with transportation and setup of hired equipment?
Yes. We provide delivery, pick-up, and on-site setup support to ensure safe and efficient equipment use.
Can I hire equipment for just one day?
Yes. We offer flexible rental contracts—daily, weekly, or monthly—depending on your project
Are your tools and machines maintained regularly?
Yes. All our equipment is serviced and safety-inspected before each dispatch to ensure optimal performance and compliance with safety standards.
What types of construction projects do you handle?
We undertake residential, commercial, and institutional construction projects, including bungalows, apartments, office blocks, retail complexes, civil works, and renovations.
Is technical guidance provided for first-time equipment users?
Absolutely. Our team will offer setup demonstrations and safety guidelines. You can also reach us for support during your rental period.
What happens if equipment is damaged while on hire?
The client is responsible for any damage or loss during the hire period. We recommend insuring rented equipment under your site policy.
Can you manage a project from planning to completion?
Yes. Our construction team offers end-to-end project management including design, budgeting, execution, and finishing works.
How are payments handled for services or equipment hire?
We accept M-PESA, bank transfer, and cash (with official receipts). A 50% deposit is required to confirm bookings, with the balance payable before service delivery.
What sets Nginda Merchants Ltd apart from competitors?
Our commitment to quality, flexible pricing, experienced professionals, and fast, reliable delivery gives us a unique edge in Kenya’s construction and equipment hire sector.
